Refund Policy

DONATION REFUND POLICY

Objective

This policy applies to all those who make financial donations to Nirvair Seva foundation and to Nirvair Seva foundation employees and volunteers responsible for processing and managing financial donations.

Policy Statement

Nirvair Seva has developed a donation refund policy as part of our commitment to honouring and respecting the financial contributions that people make to Nirvair Seva foundation. All donations are dispersed in a timely fashion to Nirvair Seva supported projects working within India to ensure that the program objectives are met. Nirvair Seva relies on donations to design and implement the work and achieve the outcomes with respect to education, health and protection for children, any changes in the quantum of donations adversely impacts the program outcomes. We recognize the significance of donations and want to ensure we establish appropriate principles of transparency and evenhandedness with respect to the management of refunds. Nirvair Seva expects that all donors will exercise due care and diligence while making donations. Therefore, Nirvair Seva is not obliged to make refunds and may, in its discretion, decline any requests for refund of donations, particularly if a tax exemption certificate has been issued.

Responsibility and Policy Owner

The principal owners of this policy are:

Mrs. Paramjeet Kaur Awapal (Director – Branding & Marketing)

Mr. Jasbir Singh Awapal (Director – Finance & Administration)

Mr. Gagandeep Singh Togar (Director – Public Relations )

The owner is responsible for implementing the policy and achieving the desired conclusions.

All Nirvair Seva employees and volunteers responsible for receiving and processing donations shall :

Respect and value all those who donate to Nirvair Seva.

Make sure that the donation processes is protected and crystal clear.

Creating trusted relationships with regular donors and partners.

Reply proactively to any issues arising with regard to donation refunds.

Converse respectfully and competently with those who request a refund and raise any issues or concerns.

That arises with Nirvair Seva management regarding donation refunds.